Terms of Service

Introduction

We at Frontier Factor are on a mission to improve the security of online business.

These Terms of Service (”Terms”) describe our commitments to you, and your rights and responsibilities when using our services. Please read them carefully and contact us if you have any questions. If you don’t agree to these Terms, don’t use our services.

If you are located in the European Economic Area, Switzerland, or the United Kingdom (“European User”), some special terms apply to you as mentioned below.

Terms of Service

These Terms govern your access to and use of the software, applications, extensions, and other products and services we provide through or for Frontier Factor (our “Services”).

Please read these Terms carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by all of the Terms and all other operating rules, policies, and procedures that we may publish via the Services from time to time (collectively, the “Agreement”). You also agree that we may automatically change, update, or add on to our Services as stated in the Terms, and the Agreement will apply to any changes.

1. Who’s Who

“You” means any individual or entity using our Services. If you use our Services on behalf of another person or entity, you represent and warrant that you’re authorized to accept the Agreement on that person’s or entity’s behalf, that by using our Services you’re accepting the Agreement on behalf of that person or entity, and that if you, or that person or entity, violates the Agreement, you and that person or entity agree to be responsible to us.

We refers to Frontier Factor Pty Ltd (ACN 676 322 188), as “Frontier Factor,” “us,” or “we” throughout these Terms.

2. Your Account

Using our Services requires an account. You agree to provide us with complete and accurate information and to keep the information current so that we can communicate with you about your account. We may need to send you emails about notable updates (like changes to our Terms of Service or Privacy Policy ), or to let you know about legal inquiries or complaints we receive about the ways you use our Services so you can make informed choices in response.

We may limit your access to our Services until we’re able to verify your account information, like your email address.

When you create a Frontier Factor account, we consider that to be an inquiry about our products and services, which means that we may also contact you to share more details about what we have to offer (i.e., marketing). Don’t worry — if you aren’t interested, you can opt out of the marketing communications, whether it’s an email, phone call, or text message.

You’re solely responsible and liable for all activity under your account. You’re also fully responsible for maintaining the security of your account (which includes keeping your password secure). We’re not liable for any acts or omissions by you, including any damages of any kind incurred as a result of your acts or omissions..

Don’t share or misuse your access credentials and notify us immediately of any unauthorized uses of your account, or of any other breach of security. If we believe your account has been compromised, we may suspend or disable it.

If you’d like to learn about how we handle the data you provide us, please see our Privacy Policy .

3. Minimum Age Requirements

Our Services are not directed to children. You’re not allowed to access or use our Services if you’re under the age of 13 (or 16 in Europe). If you register as a user or otherwise use our Services, you represent that you’re at least 13 (or 16 in Europe). You may use our Services only if you can legally form a binding contract with us. In other words, if you’re under 18 years of age (or the legal age of majority where you live), you can only use our Services under the supervision of a parent or legal guardian who agrees to the Agreement.

4. Our Responsibilities

We shall:

provide basic support for the service to you, and
use commercially reasonable efforts to make the Service available, except for:
planned downtime, or
any unavailability caused by circumstances beyond Frontier Factor’s reasonable control, including without limitation, acts of God, acts of government, floods, fires, earthquakes, civil unrest, acts of terror, labour strikes, Internet service provider failures or delays, or denial of service attacks
provide the Service only in accordance with applicable laws and government regulations.

We shall maintain appropriate administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your data.

We shall not disclose your data except as compelled by law in accordance or as expressly permitted in writing by you.

5. Your Responsibilities

You shall:

be responsible for compliance with this Agreement,
use commercially reasonable efforts to prevent unauthorized access to or use of your Account, and notify us promptly of any such unauthorized access or use,
be fully responsible for all activities that occur under the account,
use the Website in strict accordance with the Privacy Policy ,
use the Services only in accordance with applicable laws and government regulations.

You shall not:

make the Services available to anyone other than yourself,
sell, resell, rent or lease the Services,
use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party copyright, trademark, privacy or other proprietary rights,
use the Services to store or transmit viruses, worms, trojan horses, and other harmful or destructive content (“Malicious Code”),
interfere with or disrupt the integrity or performance of the Services or third-party data contained therein, or
attempt to gain unauthorized access to the Services or related systems or networks.

6. Fees and Payment

Fees for Paid Services. Some of our Services are offered for a fee. This section applies to any purchases of Paid Services. By using a Paid Service, you agree to pay the specified fees. Depending on the Paid Service, there may be different kinds of fees. By signing up for a Paid Services you agree to pay Frontier Factor the specified monthly or annual fees in exchange for use of the service (the “Paid Service”) for the period indicated.

Applicable fees will be invoiced starting from the day your access is established and in advance of using such services. Frontier Factor reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you. Access can be canceled by you at anytime on written notice to Frontier Factor.

Applicable fees will be clearly displayed to you on the payment page and/or clearly communicated via email.

Payment. You must provide accurate and up-to-date payment information. By providing your payment information, you authorize us to store it until you request deletion. If your payment fails, we suspect fraud, or Paid Services are otherwise not paid for or paid for on time (for example, if you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services), we may immediately cancel or revoke your access to Paid Services without notice to you. You authorize us to charge any updated payment information provided by your bank or payment service provider (e.g., new expiration date) or other payment methods provided if we can’t charge your primary payment method.

Automatic Renewal. By enrolling in a subscription, you authorize us to automatically charge the then-applicable fees and Taxes for each subsequent subscription period until the subscription is canceled. If you received a discount, used a coupon code, or subscribed during a free trial or promotion, your subscription will automatically renew for the full price of the subscription at the end of the discount period. This means that unless you cancel a subscription, it’ll automatically renew and we’ll charge your payment method(s). You must cancel at least one month before the scheduled end date of any annual subscription and at least 24 hours before the end of any shorter subscription period. The date for the automatic renewal is based on the date of the original purchase and cannot be changed. If you’ve purchased access to multiple services, you may have multiple renewal dates.

Fees and Changes. We may change our fees at any time in accordance with these Terms and requirements under applicable law. This means that we may change our fees going forward, start charging fees for Services that were previously free, or remove or update features or functionality that were previously included in the fees. If you don’t agree with the changes, you must cancel your Paid Service.

Refunds. We may have a refund policy for some of our Paid Services, and we’ll also provide refunds if required by law. In all other cases, there are no refunds and all payments are final.

7. Feedback

Feedback is a gift. We value it and are always looking to improve our Services. When you share comments, ideas, or feedback with us, you agree that we’re free to use them without any restriction or compensation to you.

8. Changes

We may modify the Terms from time to time, for example, to reflect changes to our Services (e.g., adding new features or benefits to our Services or retiring certain features of certain Services) or for legal, regulatory, or security reasons. If we do this, we’ll provide notice of the changes, such as by posting the amended Terms and updating the “Last Updated” date or, if the changes, in our sole discretion, are material, we may notify you through our Services or other communications. Any changes will apply on a going-forward basis, and, unless we say otherwise, the amended Terms will be effective immediately. By continuing to use our Services after we’ve notified you, you agree to be bound by the new Terms. You have the right to object to any changes at any time by ceasing your use of our Services and canceling any subscription you have.

9. Termination

We may terminate your access to all or any part of our Services at any time, with or without cause or notice, effective immediately, including if we believe, in our sole discretion, that you have violated this Agreement, any service guidelines, or other applicable terms. We have the right (though not the obligation) to (i) reclaim your username or account identifier due to prolonged inactivity, (ii) remove any content that, in our reasonable opinion, violates any part of this Agreement or any Frontier Factor policy, or is in any way harmful or objectionable, (iii) ask you to make adjustments, restrict the resources that you use, or terminate your access to the Services, if we believe your usage burdens our systems (which is rare), or (iv) terminate or deny access to and use of any of our Services to any individual or entity for any reason.

You can stop using our Services at any time.

10. Disclaimers

Our Services are provided “as is.” Frontier Factor and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, to the maximum extent allowed by applicable law, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Frontier Factor, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you use, download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

11. Jurisdiction and Applicable Law.

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of the state of Victoria, Australia, excluding its conflict of law provisions and the application of the United Nations Convention of Contracts for the International Sale of Goods, and the proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in Victoria, Australia. Nothing in this Agreement affects your rights as a consumer to rely on mandatory provisions in your country of residence.

12. Limitation of Liability

In no event will Frontier Factor, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for:

any special, incidental or consequential damages;
the cost of procurement for substitute products or services;
for interruption of use or loss or corruption of data; or

13. Indemnification

You agree to indemnify and hold harmless Frontier Factor, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all losses, liabilities, demands, damages, costs, claims, and expenses, including attorneys’ fees, arising out of or related to your use of our Services, including but not limited to your violation of the Agreement or any agreement with a provider of third-party services used in connection with the Services.

14. Translation

These Terms were originally written in English (US). We may translate these terms into other languages, and in the event of a conflict between a translated version of these Terms and the English version, the English version will control.

15. Miscellaneous

The Agreement (together with any other terms we provide that apply to any specific Service) constitutes the entire agreement between Frontier Factor and you concerning our Services. If any part of the Agreement is unlawful, void, or unenforceable, that part is severable from the Agreement, and does not affect the validity or enforceability of the rest of the Agreement. A waiver by either party of any term or condition of the Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

Frontier Factor may assign its rights under the Agreement without condition. You may only assign your rights under the Agreement with our prior written consent.

Changelog

2024-07-27 Version 1, initial version
2024-08-06 Version 2, Add 6. Fees and Payment, renumbering for 7. Feedback and other clauses due to addition of Clause 6.

These Terms of Service were last updated on 8 August 2024.